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cPanel

How to access cPanel?

You can access cPanel by either logging into your profile in Hostinger.com or you can access cPanel ...

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How to restore a backup?

You can easily restore a backup within your cPanel: Go to your cPanel. Click on "Import Website"...

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How can I change my Control Panel language?

You can simply change your Control Panel language by pressing on the flag at the top right corner of...

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Where can I see cPanel or WHM demo?

We do not offer cPanel demo access for security and performance reasons. You can register on our we...

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get 'open_basedir restriction in effect, file is not within the allowed path' error

If you get 'open_basedir restriction in effect, file is not within the allowed path' or similar erro...

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Do you provide billing software?

Yes! We do have a range of invoicing software available in our Auto-installer. You can access it by...

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Zyro .htaccess breaks other sites

Since this issue requires more knowledge, please submit a ticket to our Help Desk and we will assist...

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Can I create multiple logins to my cPanel for my friends?

Currently it is not possible to create additional logins for a hosting package, however, most sites ...

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Why can't I edit all server settings?

Kindly note that we are providing shared hosting services, which means that a single server is used ...

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Resource Limit Is Reached

This means that your website is hitting one or more of the hosting account's resource limits (CPU, m...

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Can I install additional webmail themes?

Additional webmail themes cannot be installed for our default webmail client.  However, you may ins...

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How to disable magic quotes? (by using .htaccess)

The magic_quotes_gpc directive can be disabled by adding this line to your .htaccess file in the dir...

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Why does a password-protected directory ask twice for the password?

This is happening because you have a password-protected subfolder on your account. If there is a .ht...

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I get a "Disk full" error

Our free accounts do have some limits, including storage. You're seeing the error message "Disk full...

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Help with random templates

Due to the variety of platforms/templates on which websites can be built, we can't help with any ra...

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How to setup Directory Listing

When a web browser is pointed to a directory on your website which does not have an index.html file...

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How can I recover MySQL password?

You can change your MySQL User password by navigating to your Hosting cPanel and clicking on MySQL s...

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What is the database information_schema I can see in my phpMyAdmin, do i need it?

The database information_schema is used by cPanel, and it is needed for the account to function prop...

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Access denied for user 'xxx'@'localhost'

This error message usually appears when you use incorrect MySQL login details (username, password, h...

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Can I connect to my hosting control panel from mobile device?

You are completely able to login to your hosting control panel through your mobile device, you can e...

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I get access denied errors when importing a database via phpMyAdmin

If access denied errors are displayed when you try to import MySQL backup file via phpMyAdmin, most ...

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I see question marks and weird symbols on my site

If strange symbols are displayed on your website, it's related to incorrect database and/or page enc...

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I can not open txt and exe files

We apologize for the inconvenience, but .txt and .exe files are disabled due to security reasons. Ho...

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My monitoring scripts report site is down

If you use 3rd party monitoring scripts/services, please be aware that we block all IPs which make t...

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My cronjob does not work

If you run cronjob using PHP command, and get no PHP errors, it means cronjob might be executed w...

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My PHP Max Input time needs to be increased

You can set the max_input_time to "-1", by adding the following line to your .htaccess file: ph...

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Do you support htaccess override?

Yes, .htaccess override is supported on all the packages!...

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I get 'User xxx already has more than max user connections' message

If you get 'User XXX already has more than max_user_connections active connections' or similar error...

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Can I send newsletters?

If you will stay between the limits, you will be able to send your newsletters, however, no mass mai...

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Help, I have deleted some files

If you have a backup of your website on your computer, use the 'Import Website' tool on cPanel and u...

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Can I block unwanted incoming emails?

Our servers already have the most advanced spam blocking tools installed, however, you can block in...

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There is a virus on my server!

Please rest assured that there are no viruses on our servers! :) Our servers are using Linux OS and...

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Help, my account was hacked!

The most common reasons for a hacked (defaced) website include:   - Outdated web application. Every...

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How to integrate webmail into my website?

You can access your webmail at http://webmail.yourdomain.com, however, webmail integration into the ...

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I get 'unexpected T_STRING' error

You may get error'unexpected T_STRING' because all .html files are parsed as PHP. If your .html fi...

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MySQL Server has gone away

If you see the error message 'MySQL Server has gone away', it is possible that your script is not fu...

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How to change file folder permissions?

There are two main ways of changing permissions for your files and/or folders. Both of which include...

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Will my data be lost during upgrade?

When upgrading your account, all your files will be moved automatically to the new server, your file...

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I see old content after uploading new files

In case you've just updated your website, but you do not see any actual changes, it's your browser's...

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What are your file type and file size limits?

We do not have any file type or file size limits when uploading via FTP. If you upload file using PH...

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How do I disable directory listing

If you see Index of / message and list of your files and directories when visiting your website, it ...

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Website builder does not work properly

If you have any trouble with the Website builder, please contact us by going to our Live Chat or sub...

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What is the path to my root home directory, how can it be changed?

A home directory contains your website's data on a server. It is a directory for your own hosting ac...

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How can I reset my cpanel password?

If you have forgotten your Control Panel password, you can reset it here: https://www.hostinger.com/...

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Can I create logins to one of my hosting account for my customer?

Currently it is not possible to create additional logins for a hosting package, however, most sites ...

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Why Inodes number unchange after I remove files or folder

If you've removed some of your files but you are not noticing any changes in your inode usage, just ...

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Help, my account was canceled!

We do not cancel accounts without a reason. If your account got canceled, it means that you have don...

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How to host multiple domains?

By using the Add Website feature in your website's Control Panel will allow you to host multiple dom...

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How can I deploy my git repository?

You can manage git repositories for your shared hosting from the GIT section of your hosting account...

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How can I access my Control Panel?

You can access your website's Control Panel with just a few clicks: Start by logging into your Memb...

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How can I reset my hosting account?

Using the Reload Account feature on your website's Control Panel, you can reload (or in other words ...

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How can I see the activity of my hosting account?

Any actions you make on your website's Control Panel are logged and the IP from which this action wa...

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How can I fix permissions of my files?

Sometimes the permissions of files can be broken or misconfigured. Luckily, the Fix File Ownership i...

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How can I enable hotlink protection?

Protecting your website's resources, such as videos, links, images is always a good idea. If you do ...

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How can I allow a specific IP address for my website?

With the help of the IP Allow Manager you can allow specific IP addresses to access your website. Th...

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How can I block a specific IP address for my website?

Blocking a specific IP (visitor) from accessing your website is always a great feature. This is extr...

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How can I password protect my website?

The Password Protect Directories feature, that's located on your website's Control Panel, allows you...

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How can I see my PHP configuration (info)?

To check all of your websites current PHP configuration settings or phpinfo(), access your website's...

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How can I configure a cron job?

A cron job is a scheduled task which takes place at predefined times on the server. You can configur...

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How can I renew my existing hosting plan?

Your subscription can be renewed manually at any time by using the Renew menu in your Control Panel....

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How can I change my hosting account's password?

Your hosting account's password can be quickly changed through your website's Control Panel by acces...

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How can I upgrade my hosting account?

Your hosting plan can be Upgraded at any time from your account's Control Panel by accessing the Upg...

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Where can I find my hosting account's details?

The Details menu that's found in your website's Control Panel contains the following information: ...

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How can I create an Addon Domain?

The Add Website feature allows you to add additional Domains to your account that will have their ow...

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What is INODE limit?

INODES represent the amount of all the files located on your hosting account. For example, a mail st...

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How can I delete my Hosting Account or Addon Domain?

Your Hosting Accounts/Addon Domains can be removed through the account's Control Panel with just a f...

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How can I change max_input_vars?

The Max Input Var value represents how many variables your website can use. Depending on your script...

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