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查找有关信息功能，故障排除指南，
以及与虚拟主机相关的其他技术信息的文章。

cPanel

How to access cPanel?

You can access cPanel by either logging into your profile in Hostinger.com or you can access cPanel ...

How to restore a backup?

You can easily restore a backup within your cPanel: Go to your cPanel. Click on "Import Website"...

How can I change my Control Panel language?

You can simply change your Control Panel language by pressing on the flag at the top right corner of...

Where can I see cPanel or WHM demo?

We do not offer cPanel demo access for security and performance reasons. You can register on our we...

get 'open_basedir restriction in effect, file is not within the allowed path' error

If you get 'open_basedir restriction in effect, file is not within the allowed path' or similar erro...

Do you provide billing software?

Yes! We do have a range of invoicing software available in our Auto-installer. You can access it by...

Zyro .htaccess breaks other sites

Since this issue requires more knowledge, please submit a ticket to our Help Desk and we will assist...

Can I create multiple logins to my cPanel for my friends?

Currently it is not possible to create additional logins for a hosting package, however, most sites ...

Why can't I edit all server settings?

Kindly note that we are providing shared hosting services, which means that a single server is used ...

Resource Limit Is Reached

This means that your website is hitting one or more of the hosting account's resource limits (CPU, m...

Can I install additional webmail themes?

Additional webmail themes cannot be installed for our default webmail client. However, you may ins...

How to disable magic quotes? (by using .htaccess)

The magic_quotes_gpc directive can be disabled by adding this line to your .htaccess file in the dir...

Why does a password-protected directory ask twice for the password?

This is happening because you have a password-protected subfolder on your account. If there is a .ht...

I get a "Disk full" error

Our free accounts do have some limits, including storage. You're seeing the error message "Disk full...

Help with random templates

Due to the variety of platforms/templates on which websites can be built, we can't help with any ra...

How to setup Directory Listing

When a web browser is pointed to a directory on your website which does not have an index.html file...

How can I recover MySQL password?

You can change your MySQL User password by navigating to your Hosting cPanel and clicking on MySQL s...

What is the database information_schema I can see in my phpMyAdmin, do i need it?

The database information_schema is used by cPanel, and it is needed for the account to function prop...

Access denied for user 'xxx'@'localhost'

This error message usually appears when you use incorrect MySQL login details (username, password, h...

Can I connect to my hosting control panel from mobile device?

You are completely able to login to your hosting control panel through your mobile device, you can e...

I get access denied errors when importing a database via phpMyAdmin

If access denied errors are displayed when you try to import MySQL backup file via phpMyAdmin, most ...

I see question marks and weird symbols on my site

If strange symbols are displayed on your website, it's related to incorrect database and/or page enc...

I can not open txt and exe files

We apologize for the inconvenience, but .txt and .exe files are disabled due to security reasons. Ho...

My monitoring scripts report site is down

If you use 3rd party monitoring scripts/services, please be aware that we block all IPs which make t...

My cronjob does not work

If you run cronjob using PHP command, and get no PHP errors, it means cronjob might be executed w...

My PHP Max Input time needs to be increased

You can set the max_input_time to "-1", by adding the following line to your .htaccess file: ph...

Do you support htaccess override?

Yes, .htaccess override is supported on all the packages!...

I get 'User xxx already has more than max user connections' message

If you get 'User XXX already has more than max_user_connections active connections' or similar error...

Can I send newsletters?

If you will stay between the limits, you will be able to send your newsletters, however, no mass mai...

Help, I have deleted some files

If you have a backup of your website on your computer, use the 'Import Website' tool on cPanel and u...

Can I block unwanted incoming emails?

Our servers already have the most advanced spam blocking tools installed, however, you can block in...

There is a virus on my server!

Please rest assured that there are no viruses on our servers! :) Our servers are using Linux OS and...

Help, my account was hacked!

The most common reasons for a hacked (defaced) website include: - Outdated web application. Every...

How to integrate webmail into my website?

You can access your webmail at http://webmail.yourdomain.com, however, webmail integration into the ...

I get 'unexpected T_STRING' error

You may get error'unexpected T_STRING' because all .html files are parsed as PHP. If your .html fi...

MySQL Server has gone away

If you see the error message 'MySQL Server has gone away', it is possible that your script is not fu...

How to change file folder permissions?

There are two main ways of changing permissions for your files and/or folders. Both of which include...

Will my data be lost during upgrade?

When upgrading your account, all your files will be moved automatically to the new server, your file...

I see old content after uploading new files

In case you've just updated your website, but you do not see any actual changes, it's your browser's...

What are your file type and file size limits?

We do not have any file type or file size limits when uploading via FTP. If you upload file using PH...

How do I disable directory listing

If you see Index of / message and list of your files and directories when visiting your website, it ...

Website builder does not work properly

If you have any trouble with the Website builder, please contact us by going to our Live Chat or sub...

What is the path to my root home directory, how can it be changed?

A home directory contains your website's data on a server. It is a directory for your own hosting ac...

How can I reset my cpanel password?

If you have forgotten your Control Panel password, you can reset it here: https://www.hostinger.com/...

Can I create logins to one of my hosting account for my customer?

Currently it is not possible to create additional logins for a hosting package, however, most sites ...

Why Inodes number unchange after I remove files or folder

If you've removed some of your files but you are not noticing any changes in your inode usage, just ...

Help, my account was canceled!

We do not cancel accounts without a reason. If your account got canceled, it means that you have don...

How to host multiple domains?

By using the Add Website feature in your website's Control Panel will allow you to host multiple dom...

How can I deploy my git repository?

You can manage git repositories for your shared hosting from the GIT section of your hosting account...

How can I access my Control Panel?

You can access your website's Control Panel with just a few clicks: Start by logging into your Memb...

How can I reset my hosting account?

Using the Reload Account feature on your website's Control Panel, you can reload (or in other words ...

How can I see the activity of my hosting account?

Any actions you make on your website's Control Panel are logged and the IP from which this action wa...

How can I fix permissions of my files?

Sometimes the permissions of files can be broken or misconfigured. Luckily, the Fix File Ownership i...

How can I enable hotlink protection?

Protecting your website's resources, such as videos, links, images is always a good idea. If you do ...

How can I allow a specific IP address for my website?

With the help of the IP Allow Manager you can allow specific IP addresses to access your website. Th...

How can I block a specific IP address for my website?

Blocking a specific IP (visitor) from accessing your website is always a great feature. This is extr...

How can I password protect my website?

The Password Protect Directories feature, that's located on your website's Control Panel, allows you...

How can I see my PHP configuration (info)?

To check all of your websites current PHP configuration settings or phpinfo(), access your website's...

How can I configure a cron job?

A cron job is a scheduled task which takes place at predefined times on the server. You can configur...

How can I renew my existing hosting plan?

Your subscription can be renewed manually at any time by using the Renew menu in your Control Panel....

How can I change my hosting account's password?

Your hosting account's password can be quickly changed through your website's Control Panel by acces...

How can I upgrade my hosting account?

Your hosting plan can be Upgraded at any time from your account's Control Panel by accessing the Upg...

Where can I find my hosting account's details?

The Details menu that's found in your website's Control Panel contains the following information: ...

How can I create an Addon Domain?

The Add Website feature allows you to add additional Domains to your account that will have their ow...

What is INODE limit?

INODES represent the amount of all the files located on your hosting account. For example, a mail st...

How can I delete my Hosting Account or Addon Domain?

Your Hosting Accounts/Addon Domains can be removed through the account's Control Panel with just a f...

How can I change max_input_vars?

The Max Input Var value represents how many variables your website can use. Depending on your script...